Publisher resources
If you’re one of our publisher partners, you’ve come to the right place. Here you’ll find a variety of resources that will help you understand our platforms better.
Whether it’s a how-to guide for Kortext adopt, or a video walk-through so you can see what your content will look like on Kortext study, we’ve got it all.
In the event that your question isn’t answered, please get in contact with our friendly support team using the button below.
All the Kortext resources you need
We have a wealth of smart study features to boost student engagement with your eBook content.
If you’d like to find out more, we can help!
Whether it’s video tutorials or how-to guides, our resource hub has it all.
Explore the sections below to discover the resources we have on offer.
How we support publishers
Click the buttons below to explore our various resources available for our publisher partners.
These include a how-to guide for our Kortext adopt publisher-facing platform and our accessibility guide, showing how we enable your content to be accessible by everyone, on Kortext study.
Understanding the Kortext study platform better
We’ve produced a number of guides to support Kortext users to fully engage with their eBooks.
Why not take a look and explore how Kortext is helping learners to get the most from your digital content.
Videos
See what your readers see by watching our video tutorials of the Kortext study platform in action!
How to use Kortext on Android
Accessibility on Kortext study
How to use Kortext on iOS
Frequently asked questions
There’s a chance we’ve answered your question already!
Read some of our most frequently asked questions by clicking through the menu below.
How do I login?
To log in, please visit www.kortext.com and click the ‘Log in’ button in the top-right corner.
Enter your username and password into their respective fields.
You can save your login details for quick access next time. You can also reset your password via the login page, if needed.
Once the correct credentials have been entered, the bookshelf will load.
How do I reset my password?
If you’ve forgotten your password, you’ll see an option to reset it during the login process. The instructions will be sent to your email account.
To change your password, log in and select ‘Account’ in the top-right corner. Then select ‘Account settings’. You’ll see a password reset option.
What do I do if I have a new file that needs updating on Kortext?
The process for updating a title that currently exists on Kortext is the same as for uploading a new file.
Please follow the same process and upload as you would a new title.
How do I update content?
To update content on Kortext, please complete a metadata refresh for the required title.
How do I withdraw titles from sale?
To remove a title from sale on Kortext, please conduct a metadata refresh of the required title.
How do I update pricing on Kortext?
To update the pricing of one of your titles on Kortext, please conduct a metadata refresh.
What do I do if IA pricing/discount is incorrect?
If the national pricing is showing instead of IA pricing, or your title is showing the wrong discount, please alert our team by emailing support@kortext.com and they will investigate this for you.
How do I notify Kortext of store-specific pricing?
To notify us of store-specific pricing, please email support@kortext.com.
Include in your email:
- A clearly identifiable store name.
- The start and end date of this special pricing arrangement.
If you need to notify us of several store prices at once, please contact us for a copy of our bulk store pricing template.
How do I get a Kortext account if I am based in the US?
If you are based in the US and would like to set up an account with publisher permissions on Kortext, please contact our publisher services team by emailing publisherservices@kortext.com.
How will I know when my codebank is getting low?
You will be notified of a low codebank by being sent a low code report when the number of codes drops below a pre-set threshold.
How will I know how many codes have been activated?
You will receive monthly billing reports of sold items from our finance team. You will also receive daily reports on the number of deactivations from refunds.
When will I get my report from Kortext?
Publishers with a contract directly with Kortext will receive their reporting and payments from Kortext as outlined in their contract.
Need further support?
If you require any additional support beyond what we’ve provided above, we’re here to help!
You can contact our publisher services team using the button below, or by reaching out to one of them directly.
You can also visit our dedicated support hub where you’ll find additional FAQs.
Stay up-to-date
We regularly update our platform with exciting new features and are constantly looking for ways to improve our user experience.
Visit our platform updates blog to stay on top of our latest improvements.
For more frequent updates, including events we’ll be attending, webinars you can be a part of, and other important news, be sure to follow our LinkedIn!
